Privacy Policy

At Lucas 1031, protecting your personal information is a core priority. We are committed to earning and maintaining your trust by respecting the confidentiality of the information you provide through your financial relationship with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information, including how we manage text messaging communications. Please read this policy carefully to understand our practices.

Our Pledge to You

Your privacy is important to us and therefore we are committed to the following principles:

  • Confidentiality: We respect the trust you place in us and will keep your information confidential, using it only to service your accounts, administer our business, or inform you about relevant services.
  • Security: We limit access to your information to those who need it to provide services and maintain strict security standards to protect your data.
  • Education: We educate our employees and partners on the importance of privacy, and we will respond quickly to correct any inaccuracies in the information we hold about you.

Information We Collect

We collect personal and financial information to help provide you with services and products, and to comply with legal requirements. The information comes from:

  • You directly: Information you provide during account setup, when filling out forms, or when opting into our services, including our SMS program.
  • Your transactions: Information about the services you use and transactions you make.
  • Others: Data provided by third parties, such as credit agencies or partners, to facilitate service.

How We Use Information

The information we collect allows us to:

  • Service your accounts: We use your information to manage your account, respond to requests, and perform transactions.
  • Improve our services: Information helps us develop new services and improve user experiences.
  • Communicate with you: We may use your phone number to send text messages (SMS) related to your account, transactions, and promotions if you’ve opted in.
  • Marketing: We may send you information about new services, special offers, and updates, including via text messages if you’ve consented.

Text Messaging (SMS)

By opting into our SMS program, you consent to receiving text messages related to your account, updates, and marketing materials. You can opt into our SMS program by:

  • Providing consent on a web form
  • Verbally agreeing during an interaction with our representative
  • Responding via text message to an invitation to opt-in

Opt-out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You may also contact us directly to opt out. After opting out, you will no longer receive promotional or transactional text messages unless you opt back in.

Message Frequency: We limit our text messages to reasonable hours, between 9 AM and 8 PM in your time zone, to avoid inconveniences, though there may be exceptions when communication outside of these hours is necessary.

How We Protect Information

We maintain security measures to protect your personal data from unauthorized access, including:

  • Physical safeguards: Secured facilities and data centers.
  • Electronic safeguards: Encryption, firewalls, and secure data transmission protocols.
  • Employee/Contractor training: Our business partners are informed about the importance of confidentiality and privacy.

Only employees and third-party service providers with a legitimate business need have access to your data.

Data Sharing

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

  • With service providers: We may share your information with trusted third parties who assist us in providing services (e.g., data processors, marketing partners). These companies are required to keep your information confidential and may only use it for the purposes specified by us.
  • For legal reasons: We may share your information as required by law or regulation, such as responding to a subpoena or conducting a fraud investigation.
  • With your consent: If you provide explicit consent for us to share your information for a particular purpose.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, understand usage patterns, and improve our services. You can control cookie settings through your browser, but disabling cookies may limit the functionality of some features.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. If you terminate your relationship with us, we will maintain your information in our records for compliance with legal, regulatory, and business obligations.

Compliance with Privacy Laws

We comply with applicable privacy laws, including:

  • Telephone Consumer Protection Act (TCPA): We only send marketing text messages with your explicit consent.
  • CAN-SPAM Act: We honor requests to unsubscribe from email and text marketing promptly.
  • California Consumer Privacy Act (CCPA): California residents have additional rights, such as requesting information about how their data is used and asking for it to be deleted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on our website, and we will notify you via email or text message if applicable.

Contact Us

If you have any questions about this Privacy Policy or your rights under it, please contact us at:

Lucas 1031
Luke@Lucas1031.com
(719) 999-1031

By continuing to use our services, including receiving SMS messages, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.